Hello,
I need to provide results of a Partner offer that ran Feb 2023 to May 2023 to our Development dept.
I ran Appeal Response in Reports/Utilities. It yielded 39 orders, 111 tickets for a total of $3,729.
Next, I created a List to pull which performances, # of tickets, price paid, and base price where the offer was used. The box office set it up as a pricing rule. It yielded 95 tickets for $3,915.65 which was short 16 tickets and was over by $186.65.
Next I went into Analytics to see if I would get any different results. Every way I filtered and drilled down in the widget I got the same results of 95 tickets.
I've tried every way I could think of but never get the totals that were on the Appeal Response.
Would anyone have any thoughts on this?
Thanks for your time.
Donna
One other thing to note about the appeal response report is that it reports on the total order, not just the value for the tickets related to the partner offer. So, for example, if you had a partner offer for SHOW A, and a patron ordered both SHOW A (with the partner offer) and SHOW D on the same order, it will count the value of both in the appeal response report.