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Identifying Seat Count

Anh Le
$organization
I feel like I may have asked the listserv for help on this before, but I can’t recall what the solution might have been. I am trying to simply establish the formula to count all seats in my house…but everything I’m trying is returning a different number for every performance in the same venue.
 
My house count is 987 seats. But no matter what criteria I try, I am not seeing a consistent total seat count across performances (see screenshot below).
 
Table Description automatically generated
 
Does anyone have advice on how to fix this? Thank you in advance!!
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  • $organization
    Thanks for the example, Neil! I tried exactly that and fiddled with every hold code that the widget filter would allow, but nothing got me to our actual seat count…see below.
    Table Description automatically generated
     
    I may just end up putting in a support ticket for this – it definitely seems like something might be wrong with our system.
     
    Anh Le (she/hers/hers)
    Director of Marketing & PR
    OPERA THEATRE OF SAINT LOUIS
    email: ale@opera-stl.org
    phone: 314.963.4294 | mobile: 760.834.5926
    210 Hazel Ave St. Louis, MO 63119
     
     
  • $organization in reply to Anh Le

    If you get close to the target, use the House View in Season Manager to look at an individual performance. Maybe something will jump out at you.

    I know that one issue can be that if you have a seat on hold, but have rights to break that hold, means you can sell that ticket WITHOUT breaking the hold.

    For our large fall event, I had to daily check the House View for any of seats with tickets sold but also still had a hold so that the counts would not be thrown off in Analytics. I would break the hold and then on the next day the numbers would add up properly in Analytics.

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  • $organization in reply to Anh Le

    If you get close to the target, use the House View in Season Manager to look at an individual performance. Maybe something will jump out at you.

    I know that one issue can be that if you have a seat on hold, but have rights to break that hold, means you can sell that ticket WITHOUT breaking the hold.

    For our large fall event, I had to daily check the House View for any of seats with tickets sold but also still had a hold so that the counts would not be thrown off in Analytics. I would break the hold and then on the next day the numbers would add up properly in Analytics.

Children
  • $organization in reply to Neil Cole

    Sorry, I keep thinking of one more thing. 

    Sometimes tickets are in an in-between state (maybe in someone's cart?) at the time when Analytics is doing its update of your data. This can also throw off your numbers. This issue usually clears up the next day (and then you notice that another perf has that issue, lol).