Hi all,
Is anyone using/know of a report that distinguishes between printed tickets that were scanned in vs. mobile tickets that were scanned in at an event? Is there another way to uncover this data?
Thank you!
Scanned tickets aren't distinguished by what kind of ticket is scanned - at least by N-Scan. You can infer what the ticket was based on the Delivery method. This is not exact - since someone who forgets their Print at Home ticket could go to the Box Office and get a printed ticket, but the Box Office likely wouldn't change the Delivery method. However, you can get an idea of the counts by type.
There is not a report that I know of that will do this, but you can do it in Analytics. Use the Attended Count and Delivery Method elements (however you want it charted) and this will give you a good approximation of what you are after.