Hello,
I'm having a ticket count issue with my top ten postcode widget. When I have the ranking for the Primary Postcode filter set to top 10 the postcode of 45202 comes up with a ticket count of 403, but when I change the ranking to top 400 45202 now has a ticket count of 637. Any idea what might be causing this increase in the ticket count?
Hi Scott,
A thing that could cause this is if you have Primary Address Postcode Short as the visible field on your widget, and Primary Address Postcode as the ranked filter. Increasing the TOP count in the filter could then go from including just 45202 and 45202-1234, to also including any number of other 45202-#### that are all being lumped under the 45202 Primary Address Postcode Short.
Thanks Chris,
That was exactly the issue. I had one too many filters. Thanks for the help!