First Performance Date

Hi Jess,

You'll need to look in the TX_ANALYTICS_DIVISION_ELEMENTS System Table and update those standard bits to look at your custom ticket history table, and confirm that column names referenced are aligned with the columns from your table as well. If you have any trouble, ping Support and we'll get it sorted.

Thanks!
Chris

Thanks, Chris. We had not updated that table to reference our ticket history. Does an update to TX_ANALYTICS_DIVISION_ELEMENTS reflect immediatly in Analytics or do we need to wait for an incremental or full load to pick up the change?

Next load, Jess, be it Incremental or Full. You should see the change reflected in your Analytics tomorrow.

Best,
Chris

Success! Thank you!