Hello,
We are trying to produce accurate analytics data, one of the issues we are running into is our razors edge conversion into tesS threw data all over the place (contributions dated in 2009 showing up in 2016 campaigns etc) i tried to delete some of these old campaigns but im assuming once they have contributions registered to them they cannot be deleted. Is there a option to completely wipe the tess database and if so what are some of the consequences once done? Please let me know!
Thanks,
Julian
Hi Julian -
Before making any kind of direct database updates we always recommend testing them in your Test environment first and checking with all stakeholders (finance, development, etc.) to ensure that the data looks good and that you can still interact with the related contributions in the application without error. Database updates to financial transactions can be very tricky and are typically not advised at all.
That all being said, it may be good to open a support ticket with us to review the data, especially if the Network was involved in the data conversion. While the exact fixes may be outside the scope of standard support, a support agent would be happy to point you in the right direction.
Patrick