Hi there -
Does anyone know how to pull a list of constituents for a given package who are unpaid. I know in T-stats I was able to pull a list/count for a given performance and export it into my lists but I would like to do this for a subscription package in Analytics if possible. I am looking for a list of patrons who have not renewed their subscription. If there is a better way than Analytics please let me know, thank you so much!
Hi Theresa,
Analytics does have an Order Paid Status field which can be filtered to focus on unpaid orders.
There's a setting in Tessitura to include unfulfilled rollover orders in Analytics which is disabled by default. This bit of the help section describes how to change the Include Unfulfilled Rollovers setting, which should be followed by a FULL data refresh of your Analytics..
Best,Chris
Hi Chris,
Thank you so much for your help! I will look into this and reach out if I have any additional questions!