Hi everyone -
Our subscription dashboards are currently built to pull in revenue based on Ticket Original Paid Amount, in order to take exchanges into consideration. However, in the wake of COVID-19 and cancellations, using that data point could technically overstate our subscription revenue now. Using Ticket Paid Amount might understate our revenue because not all subscribers have requested refunds or a different type of return request.
Has anyone else started puzzling through this?
Thanks!
Hi Kari,
We don't use subscriptions here, but I am wondering if you can utilize the SLI status for the filtering. You may have to do two separate widgets and then add up what it is your are looking for? There is also the transaction type that may help filter down too.