Hi All,
I hope everyone is healthy and coping as best they can with the impact of COVID-19. Thank you to Tess for providing the impact dashboard template, which I'm now using to assist our Executive / Marketing teams. That being said - I'm having issues reconciling the data pulling in the 'Outstanding Tickets' widget. Comparing it to a 'Ticket Sales by Period' report AND / OR a sales widgets in other Analytics boards, the total for outstanding tickets can be $10K - $50K in arrears. In addition, when I use the constituent 'click to' in the outstanding tickets widget, there are constituents listed who I know have had their returns processed. To rectify, I've adjusted the widget filters to account for seat status instead, but I keep getting the same result. Can anyone help? Cheers,
Amy Welsh
Black Swan State Theatre Company of WA
Hi Amy
Analytics is usually only updated nightly so it doesn't have live data and won't include anything processed during the day. Perhaps this is why it's not matching your sales report?
Cheers
Thomas
Thanks Thomas. I'm looking at the sales reports with the same data upload time as the dashboard. I think its resolved - perhaps it only took a couple of days. My other wonder was as we're part of a consortium and have a second seller who operates on our behalf if their transaction will appear in the dashboard...