Pulse alerts

It's Analytics day for me so a second question!

I set up a pulse alert to email myself and a colleague once a certain number of tickets had been sold. The alert worked in that I could see it in my alarm bell at the top right hand of the Analytics screen, but it did not email to me or my co-worker. We both have an email address associated with our Tessitura user record, have logged into Analytics, and have an overlapping user group. I created the dashboard where the widget lives and have shared it with her. What is the missing piece to get the alert to email us?

Thanks
Jess Levy
San Francisco Opera
415-551-6319

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