Hi everyone!
This is a very specific question, but maybe someone has run into this before as well.
Our subscription dashboards are currently setup to use lists in order to separate new vs renewing subscribers. Our top level dashboard uses both to get the total numbers. However, it looks like the lists might not be picking up all people/ sales? They are set to automatically generate every day around 5pm, well before our night Analytics load. Additionally, it looks like the main issue is with flex pack numbers.
Here's what the numbers look like with the list filter ON:
And here's what it looks like with the Lists filter OFF:
In case the images are too small, when the lists are on, Flex Packages (CYO) are $4,332. When the lists are off, that number jumps to $36,057. The field that we are using to report that money is Ticket Original Paid Amount, so it shouldn't be contingent on seated vs unseated packages.
Any thoughts? We have a ticket open for this, but I figured I'd ask the brain trust here on the forums as well!
Thanks in advance!!
When looking for unseated Subscriptions, I use the Package Order Listing report and save it as a list. It's a quick fix.