Hi all!
Im having some difficulty with Analytics correctly showing hold code counts.
For context, the concert on the images below, there should be;
But instead of showing the total number of holds in 'Total Seat Count' it only shows the number of seats with that hold, that have not been ticketed. And at the same time the 'Comp Count', 'Paid Count' and 'Paid/Reserved Count' return nothing. Also the Corporate and Marketing show no results what so ever since all of their Holds have been used.
What fields should I be using to be able to get them to show as wanted? The reason there is so many data fields is just because I was trying to add anything that sounded correct.
Thanks!
Hey Lachlan, It really depends on what version you are on. Version 15.1.6 is the most comprehensive updates. Prior to that (in v15.0.? I think) hold codes are updated with full load, but sales are updated nightly. Even earlier it was just unsold holds.
That would be the case, we're on 15.0.
Thanks! :)
I upgraded specifically for this feature