Does anybody know whether or not its possible to track CSIs (Customer Service Issues) via Analytics? I can't find any out-the-box fields which refers to CSI aspects, but does anyone know if this is something that could potentially be got at via one of the Custom Categories? Ideally I'd like to be able to pull some of the text content from the notes and/or action steps into an Analytics dashboard, but failing that even just the ability to filter constituents on the basis of having CSIs of certain categories on their record would be amazing.
I'm anticipating this probably won't be possible currently, but if anybody knows otherwise let me know.
Thanks loads in advance,
Lawrence.
Hi Lawrence,
As with the List suggestion from Mindee, one or more Constituent Elements (TX_ANALYTICS_DIVISION_ELEMENT) can be configured to report on the presence and content of some targeted CSI data. More broadly reporting across all CSI in the context of Tessitura Analytics is not yet available without customization. I expect that with v16 there will be some aspects of all CSI in Analytics, but the scope of fields from CSI included in that solution will very likely not cover the full set of fields available in CSI. Even so, whatever is delivered with v16, as is the case with Analytics now, will be extensible through configuration and customization.
Best,Chris
Chris Wallingford Product Owner Tessitura Network office: +1 888.643.5778 x553 chris.wallingford@tessituranetwork.com