Does anybody know whether or not its possible to track CSIs (Customer Service Issues) via Analytics? I can't find any out-the-box fields which refers to CSI aspects, but does anyone know if this is something that could potentially be got at via one of the Custom Categories? Ideally I'd like to be able to pull some of the text content from the notes and/or action steps into an Analytics dashboard, but failing that even just the ability to filter constituents on the basis of having CSIs of certain categories on their record would be amazing.
I'm anticipating this probably won't be possible currently, but if anybody knows otherwise let me know.
Thanks loads in advance,
Lawrence.
Maybe I'm misunderstanding what you mean by "filter constituents on the basis of having CSIs of certain categories" but can't you just use a list filter in Analytics, and use the CSI category as list criteria?
I think for that particular example that would be fine, but on our end anyway we're also interested in looking at number of CSI's connected to various performances and over time, which would require the CSI data to actually be accessed through Analytics.