Does anybody know whether or not its possible to track CSIs (Customer Service Issues) via Analytics? I can't find any out-the-box fields which refers to CSI aspects, but does anyone know if this is something that could potentially be got at via one of the Custom Categories? Ideally I'd like to be able to pull some of the text content from the notes and/or action steps into an Analytics dashboard, but failing that even just the ability to filter constituents on the basis of having CSIs of certain categories on their record would be amazing.
I'm anticipating this probably won't be possible currently, but if anybody knows otherwise let me know.
Thanks loads in advance,
Lawrence.
I'm also very interested in this - have gotten similar requests from staff, and so far have not found a way to incorporate any CSI data into our Analytics dashboards. If anyone has creative solutions, awesome, otherwise maybe this would be something to bring up as an enhancement request?
Sarah