Has anyone figured out a way to see what shows guests exchange out of and then change into each season? It can be aggregate but I need to be able to see the leaving from X show going into Y show and then totals for the year.
- Chris
I'm also very interested in something that would show this!
From what I understand, there is nothing that "links" the exchanged shows other than the timing of the returned ticket and newly purchased one. But hopefully someone else might have a solution!
That is what I feel is the major issue is the nature of exchanges and how they are processed. This is a huge tool needed for Broadway booking houses so we know which shows people like and don't like as we go into booking for each season. I can see many other organizations needing a tool like this for programming as well. I could really see orchestras using this as they plan their seasons.
I completely agree! It would be a huge help to be able to see this kind of information, especially during the planing process. Potentially in a future version?
Yes I think it really depends on the best practices of your organization. If you're doing those show exchanges within the same order then you could use the finance cube to examine credits and debits for an array of orders either on the production season, GL or Payment Method level.
Unfortunately we don't use an exchange MOS so I don't have that as an easy access point to figure that out.
The other caveat....we are just looking at number of seats, not revenue. We just want to see what shows people leave and go to as part of their substitution.