Hello All,
Recently upgraded code levels and now some of our scheduled reports (both custom and standard) are showing in error for some of our Box Office Managers and Development personnel. They're having to go in and manually run the reports as the scheduled reports have stopped working. We have had our email server cycled and have had a ticket opened around the issue with Tessitura.
Has anyone else seen this with recent upgrades?
Thanks,
Nathaniel
Noting for reference that the primary issue at hand here was that there was an external SMTP (email) server defined in the TR_EMAIL_PROFILE system table that was rejecting send requests from us. Also, the 'From' address was undefined for one of the profiles used to send report emails. We replaced that address with the standard one we use for RAMP users, and reset a number of requests to be re-run, which then returned successfully.