Hello All,
Recently upgraded code levels and now some of our scheduled reports (both custom and standard) are showing in error for some of our Box Office Managers and Development personnel. They're having to go in and manually run the reports as the scheduled reports have stopped working. We have had our email server cycled and have had a ticket opened around the issue with Tessitura.
Has anyone else seen this with recent upgrades?
Thanks,
Nathaniel
Hi Nathaniel,
If there is consistency with the reports all being Infomaker vs SSRS reports, we had an issue when we upgraded where there was a password entered incorrectly in the config file that controls how Infomaker reports were sending. We are not on RAMP so if this is what you're seeing let me know and I can connect you with our network admin who has more details.
-Sheela
What version of tessitura were you upgrading from? We discovered a problem when going from V12.5.1 to V15.X.X. The system in the earlier version would send out reports for accounts with expired passwords. Somewhere along the way between 12.5.1 and 15.0.4 the system started not allowing this. If you need continuous reports not really associated with a specific user, like the Membership Update Utility and the Credit Card Purge Reports you can do some things in SSMS and or the Security Module to get around these behaviors.