Hello All,
Recently upgraded code levels and now some of our scheduled reports (both custom and standard) are showing in error for some of our Box Office Managers and Development personnel. They're having to go in and manually run the reports as the scheduled reports have stopped working. We have had our email server cycled and have had a ticket opened around the issue with Tessitura.
Has anyone else seen this with recent upgrades?
Thanks,
Nathaniel
Nathaniel Baker
We saw exactly the same kind of things when we upgraded from V15.0.4 to 15.1.4 with Tessitura Analytics Based Reports. You did not say what kind of reports you were not receiving.
We think that this may be resolved as of today.
I would think that a Support Ticket is exactly the right move. Particularly if you are on RAMP.
After some sort of work that has not been well specified by the RAMP team our Tessitura Analytics Reports are working again.