I'm working in a "Performance Seats and Sales" widget is giving me a total ticket count higher than the capacity of my venue. It is reporting ticket sales of 104, the venue is 100, and we have 98 seats out. I know Analytics pulls data once per night so this is moment in time data. I have the formula "SUM([Ticket Count])" which seems to be working for other Dashboards I have put together. We did have several returns yesterday and they were resold. Those seats were not donated, rather unpaid and released. Any ideas why it's pulling in too many ticket sales? Thanks!
Hi Elizabeth
Also check your TR_PRICE_LAYER_TYPE setup. If you haven't ranked your layers you may end up counting each one of those.
Cheers
H