My users are getting an error message that reads "Could not connect to Tessitura Analytics. Unable to connect to the server. Please contact your system administrator" when trying to launch Analytics.
Has anyone else had this problem? Can you point me towards documentation that might help me troubleshoot the problem?
Couple things to note:
- I am the systems admin and I am in the IT department.
- I am new to Tess but not to ticketing systems
- This is happening at all workstations
- We are on prem hosted
- We checked to see if all the automatic start-up services were running on the server
- We recycled the app pools on the server
Thanks in advance for any advice!
**self-hosted**
I am back in this situation again. We upgraded to 15.1.14 last night an now I am getting this error again. Which server should I look for my Analytics Web service on?
Ashley
It was a TessituraOnTheGo thing.
**SOLVED**