My users are getting an error message that reads "Could not connect to Tessitura Analytics. Unable to connect to the server. Please contact your system administrator" when trying to launch Analytics.
Has anyone else had this problem? Can you point me towards documentation that might help me troubleshoot the problem?
Couple things to note:
- I am the systems admin and I am in the IT department.
- I am new to Tess but not to ticketing systems
- This is happening at all workstations
- We are on prem hosted
- We checked to see if all the automatic start-up services were running on the server
- We recycled the app pools on the server
Thanks in advance for any advice!
Guys,
How do I check the status of the last load (Full and Incremental)? I saw this in a video somewhere but ... I have watched so many Tess training's and web videos in the past 30 days it would take me a while to find the right one again.
I hope someone can help!
Thanks,
Ashley
Riffing off Chris....your full load usually only happens once a week. Ours happens early Monday morning. Every other load is an incremental load. If you are RAMP, you can open a support ticket and ask them when your full data load is scheduled. If you are self hosted, I'm sure there's a way to find that, but sadly I don't know it.
- Chris
Thanks for your replies! We are currently unable to open the module per the error message in my screenshot above. So, I was looking to query the ETL_LOG_HEADER table for the answer. I had previously seen this in one of Chris' videos and I was looking for it again. Found the video, queried the log and I see that the last full load was today.
Still troubleshooting why the module will not open for my users.