My users are getting an error message that reads "Could not connect to Tessitura Analytics. Unable to connect to the server. Please contact your system administrator" when trying to launch Analytics.
Has anyone else had this problem? Can you point me towards documentation that might help me troubleshoot the problem?
Couple things to note:
- I am the systems admin and I am in the IT department.
- I am new to Tess but not to ticketing systems
- This is happening at all workstations
- We are on prem hosted
- We checked to see if all the automatic start-up services were running on the server
- We recycled the app pools on the server
Thanks in advance for any advice!
Guys,
How do I check the status of the last load (Full and Incremental)? I saw this in a video somewhere but ... I have watched so many Tess training's and web videos in the past 30 days it would take me a while to find the right one again.
I hope someone can help!
Thanks,
Ashley
Hi Ashley,
At the top of any dashboard is the date that indicates whether the overnight load was completed. Ignore the fact that mine is from a week ago in the middle of the afternoon .
Thanks,Chris