Hi everyone!
I'm working on putting together various Analytics trainings for my team. We just went to v15 in Test this week, and plan on moving to Live in early April. My plan is to have the following trainings:
-Fundamentals (basics of navigating, reading reports, and building reports – should attend if planning to attend any other trainings)
-Development (building & reading devo specific reports)
-Marketing/Box Office (building & reading sales related reports)
-Higher Level Reporting/Finance (for those who tend to do deeper dives into reporting, and may have higher level questions they want answered)
I'm basically throwing myself into Analytics to get comfortable with it before I start doing the trainings, but would love feedback from those of you using Analytics already. What are common questions that people have had while learning? Any sticking points? Am I trying to do too much with having 4 different trainings? Any advice on what specifically to include in each training?
Gold stars to those who share the coolest things they have figured out in Analytics so far!
Give me your horror and success stories! Challenge issued!
We start training next week for our non-power users. I'm dividing it up by department to start so that we can focus on what each department wants to focus on. In our power user training I haven't gotten many questions, most of them just jumped in and started playing around. The sticking point I've found is that we have users who are heavy T-Stats users and are having a bit of a hard time making the transition to Analytics because it's kind of like T-stats, but not really. To echo Brian, I also have to remind everyone that like T-stats, Analytics only updates once a day. This comes up a lot, which I was surprised by since we use T-stats. The important part that I like to point out is that if people are curious they should just get in and start playing around. They can't break anything so there isn't that fear that they will push a button and delete everything. The Tessitura help docs also have a ton of great information on the standard dashboards and how to build your own. For the more curious and diy-ers you might point them to that after the training.
I haven't had any questions come up over and over because everyone wants something different from the dashboards. I'll tell you what people got the most excited about though; Pulse and being able to email dashboards and widgets out. It's the simple things.
As for your training plan, I would go look at the help docs. That's where I start building my training from; no point in re-inventing the wheel. You might find that it works with the way you've designed your training. Also, I've found that most of the standard dashboards work for 90% of our users. The other 10% are learning to build their own to find out what data questions they want answered.