Hey all,
I've read the help definitions of Total Ticket Paid/Reserved and Ticket Count. When I populate both in my dashboard, they both return the exact same number of seats. What's the difference between the two? I do see that Ticket Paid/Reserved Count makes mention that "...tickets are identified based on a Ticket Measure (hyperlink) value of Paid or Reserved". Is this coming from SLIs or not? I also see that Ticket Count states - the number of tickets (SLIs). I'm just really confused as to what does what where and why.
As a side note, I think some time needs to spent definitions of all the ticket count data elements and what they really do and where they pull their data and perhaps renaming them so they make sense. I've put all of them in a pivot table to see...and literally the numbers are not that different across all the data element types, whether is a ticket count or a paid amount total. Just my two cents.
- Chris
Plus one on getting clear definitions of data elements and where they're coming from!