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Twitter and Facebook

Tom Brown (Past Member)
$organization

Is anyone doing a robust job capturing Twitter or Facebook handles?

if so where are you storing these identities for customers?

 

  • $organization

    &, regardless of Tessitura integration, is anyone measuring the sentiment of social interactions with their organisation through these platforms?

     

  • $organization
    I've personally only done experimental Data capture from facebook through their rest service.

    And on a different project I've used a somewhat crude sentiment analysis tool in the azure market place. I've not put the two together.

    Have you tried something along these Lines?


    --Tom

    On Tue, Sep 8, 2015 at 10:56 PM, Self-service Business Intelligence wrote:

    &, regardless of Tessitura integration, is anyone measuring the sentiment of social interactions with their organisation through these platforms?


    From: Tom Brown
    Sent: 9/8/2015 9:41:02 PM

    Is anyone doing a robust job capturing Twitter or Facebook handles?

    if so where are you storing these identities for customers?




  • $organization
    We use Simply Measured as a social media monitoring tool, and find too much difference between handles and real names to make clear matches.
    In terms of Sentiment Simply Measured has a good reporting suite and we apply our own metrics to user comments to measure overall sentiment.

    Beth Deguara | Customer Services & Ticketing Manager
    Sydney Theatre Company

    T: (+612) 9250 1772  |  F: (+612) 9247 3584  
    Pier 4 Hickson Road, Walsh Bay NSW 2000   
    PO Box 777 Millers Point NSW 2000
     

    A typical ream of paper takes about 60 litres of water to make. By printing less you’re playing your part.


    On 9 September 2015 at 14:22, Tom Brown <bounce-tombrown3568@tessituranetwork.com> wrote:
    I've personally only done experimental Data capture from facebook through their rest service.

    And on a different project I've used a somewhat crude sentiment analysis tool in the azure market place.  I've not put the two together.

    Have you tried something along these Lines?


    --Tom

    On Tue, Sep 8, 2015 at 10:56 PM, Self-service Business Intelligence <groups-selfservicebi@tessituranetwork.com> wrote:

    &, regardless of Tessitura integration, is anyone measuring the sentiment of social interactions with their organisation through these platforms?


    From: Tom Brown <bounce-tombrown3568@tessituranetwork.com>
    Sent: 9/8/2015 9:41:02 PM

    Is anyone doing a robust job capturing Twitter or Facebook handles?

    if so where are you storing these identities for customers?



  • $organization in reply to Beth Deguara

    Have you considered using a Facebook as an alternate login on your Web site a a way of driving matches.  In those cases I would expect the match rates to be very good if tickets are involved and there would be other data elements you could use to decide. 

  • $organization in reply to Tom Brown (Past Member)

    Or are you interested in more than just ticket buyers?

  • $organization
    What current value(s) are you getting from the system?

    If you were able to more closely link Twitter handles to Tessitura account how would you plan to use that data?

    --Tom

    On Wed, Sep 9, 2015 at 1:27 AM, Self-service Business Intelligence wrote:
    We use Simply Measured as a social media monitoring tool, and find too much difference between handles and real names to make clear matches.
    In terms of Sentiment Simply Measured has a good reporting suite and we apply our own metrics to user comments to measure overall sentiment.

    Beth Deguara | Customer Services & Ticketing Manager
    Sydney Theatre Company

    T: (+612) 9250 1772 | F: (+612) 9247 3584
    Pier 4 Hickson Road, Walsh Bay NSW 2000
    PO Box 777 Millers Point NSW 2000
    E: bdeguara@sydneytheatre.com.au


    A typical ream of paper takes about 60 litres of water to make. By printing less you’re playing your part.

    On 9 September 2015 at 14:22, Tom Brown > wrote:
    I've personally only done experimental Data capture from facebook through their rest service.

    And on a different project I've used a somewhat crude sentiment analysis tool in the azure market place. I've not put the two together.

    Have you tried something along these Lines?


    --Tom

    On Tue, Sep 8, 2015 at 10:56 PM, Self-service Business Intelligence > wrote:

    &, regardless of Tessitura integration, is anyone measuring the sentiment of social interactions with their organisation through these platforms?


    From: Tom Brown >
    Sent: 9/8/2015 9:41:02 PM

    Is anyone doing a robust job capturing Twitter or Facebook handles?

    if so where are you storing these identities for customers?