When I try to move transactions to the household, message box says ticket history and subscription history is “not configured”. How do I fix that?
Kevin,
In the documentation I note:
NOTE: While the Ticket History and Performance History screens are display only, you must enter the tables where the data for these screens are stored in order for the Ticket and Subscription History option on the Move Transactions to Household feature to function.
Question:
Back in May Version 11.0.2 I think. We discovered that we had to remove the Update Table to get the history screens to be seen at all. Has this changed in recent versions? And in which version did it change?
--Tom
From: Tessitura Next Generation Forum [mailto:forums-nextgeneration@tessituranetwork.com] On Behalf Of David VivinoSent: Friday, September 28, 2012 12:14 PMTo: Thomas BrownSubject: RE: [Tessitura Next Generation Forum] Moving ticket history - "Not Configured"
Wow, that’s great! Thanks. I feel I should have known that.
From: Tessitura Next Generation Forum [mailto:forums-nextgeneration@tessituranetwork.com] On Behalf Of Kevin SheehanSent: Friday, September 28, 2012 11:46 AMTo: Vivino, DavidSubject: RE: [Tessitura Next Generation Forum] Moving ticket history - "Not Configured"
You have to fill in the Update Table column in TR_CUSTOM_TAB for the ticket history and subscription history entries with the table names you use for those histories.
http://www.tessituranetwork.com/Help_System/Content/System_Tables/TR_CUSTOM_TAB.htm
Kevin Sheehan
Senior Documentation & Learning Resources Specialist
Tessitura Network
+1 888 643 5778 x 329
ksheehan@tessituranetwork.com
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