Our Version 11.0 and Intrix 3.0 is not working

We had a similar problem where we were unable to manually type in credit card numbers when we used a Mode of Sale that allowed General Public sales, we got an error message that said “can not format the request”.  We open a help ticket and got a hot fix which corrected the problem so you might want to open a TASK ticket.

Elizabeth Carlock

Director of Ticketing Services

The Granada Theatre 

From: Tessitura Next Generation Forum [mailto:forums-nextgeneration@tessituranetwork.com] On Behalf Of Robert Taulty
Sent: Thursday, September 20, 2012 12:55 PM
To: Elizabeth Carlock
Subject: [Tessitura Next Generation Forum] Our Version 11.0 and Intrix 3.0 is not working

In our version 10.0 system our MOTO Merchant ID and Retail Merchant ID is the same. Meaning if a constituent came to the box office and the credit card didn't swipe for some reason the sales rep was able to manually type it in.

In our Version 11.0 system (we are testing) we can not seem to make this work. Tessitura support is telling us that we need to have separate Merchant Id's for MOTO and Retail. When we speak to Intrix/Transcend they are telling us our configuration is correct.

I would be very interested in hearing other organizations experiences with this issue

Bob

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You were sent this message automatically by www.tessituranetwork.com because you subscribed to the Tessitura Next Generation forum email notifications. You may reply to this message or visit the site to reply to the post above. If replying via email, please consider deleting the previous message text before sending to help with readability on the site. Thank you!

We had a similar problem where we were unable to manually type in credit card numbers when we used a Mode of Sale that allowed General Public sales, we got an error message that said “can not format the request”.  We open a help ticket and got a hot fix which corrected the problem so you might want to open a TASK ticket.

Elizabeth Carlock

Director of Ticketing Services

The Granada Theatre 

From: Tessitura Next Generation Forum [mailto:forums-nextgeneration@tessituranetwork.com] On Behalf Of Robert Taulty
Sent: Thursday, September 20, 2012 12:55 PM
To: Elizabeth Carlock
Subject: [Tessitura Next Generation Forum] Our Version 11.0 and Intrix 3.0 is not working

In our version 10.0 system our MOTO Merchant ID and Retail Merchant ID is the same. Meaning if a constituent came to the box office and the credit card didn't swipe for some reason the sales rep was able to manually type it in.

In our Version 11.0 system (we are testing) we can not seem to make this work. Tessitura support is telling us that we need to have separate Merchant Id's for MOTO and Retail. When we speak to Intrix/Transcend they are telling us our configuration is correct.

I would be very interested in hearing other organizations experiences with this issue

Bob

You were sent this message automatically by www.tessituranetwork.com because you subscribed to the Tessitura Next Generation forum email notifications. You may reply to this message or visit the site to reply to the post above. If replying via email, please consider deleting the previous message text before sending to help with readability on the site. Thank you!

You were sent this message automatically by www.tessituranetwork.com because you subscribed to the Tessitura Next Generation forum email notifications. You may reply to this message or visit the site to reply to the post above. If replying via email, please consider deleting the previous message text before sending to help with readability on the site. Thank you!