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Editing primary address

Michael Sampson
$organization

Our users have noticed that editing the primary address from the contact details tab does not work very well.

A warning pops up saying that Some or all of the data to be updated has been changed since it was last retrieved. The data must be reloaded to be able to update it. Do you want to reload the data now?

They say OK but it never updates.....is this a bug or are we missing something here?

The only way we have been able to change the primary email is from the general tab then create a second address when needed.

These seems to hold true for the Electronic Addresses as well.....

Thanks for any input on this situation....

Michael (and team)

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  • $organization

    Option B sounds good to us….is there shared code available?

     

    Thanks,

     

    Michael

     

    From: Tessitura Next Generation Forum [mailto:forums-nextgeneration@tessituranetwork.com] On Behalf Of Natasha Purkiss
    Sent: Tuesday, July 31, 2012 4:38 PM
    To: Michael Sampson
    Subject: Re: [Tessitura Next Generation Forum] Editing primary address

     

    Hi Michael,

    We experienced the same problem. It turned out to be LP_CUSTOMER_RANK as it “can cause a problem with the new services architecture, due to the order in which data is updated”. Tess recommends 2 ways to go about solving it in the ‘What’s new in V11’ doc which are:

    a)    Move logic from LP_CUSTOMER_RANK into service interceptors where you have more fine-grained control over when changes will be made

    b)    Adding a few lines of code to LP_CUSTOMER_RANK

    We did option b) and it works a treat!

    Hope that helps,

    Tash 

    From: Michael Sampson <bounce-michaelsampson5116@tessituranetwork.com>
    Sent: 7/31/2012 3:15:40 PM

    Our users have noticed that editing the primary address from the contact details tab does not work very well.

    A warning pops up saying that Some or all of the data to be updated has been changed since it was last retrieved. The data must be reloaded to be able to update it. Do you want to reload the data now?

    They say OK but it never updates.....is this a bug or are we missing something here?

    The only way we have been able to change the primary email is from the general tab then create a second address when needed.

    These seems to hold true for the Electronic Addresses as well.....

    Thanks for any input on this situation....

    Michael (and team)




    You were sent this message automatically by www.tessituranetwork.com because you subscribed to the Tessitura Next Generation forum email notifications. You may reply to this message or visit the site to reply to the post above. If replying via email, please consider deleting the previous message text before sending to help with readability on the site. Thank you!

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  • $organization

    Option B sounds good to us….is there shared code available?

     

    Thanks,

     

    Michael

     

    From: Tessitura Next Generation Forum [mailto:forums-nextgeneration@tessituranetwork.com] On Behalf Of Natasha Purkiss
    Sent: Tuesday, July 31, 2012 4:38 PM
    To: Michael Sampson
    Subject: Re: [Tessitura Next Generation Forum] Editing primary address

     

    Hi Michael,

    We experienced the same problem. It turned out to be LP_CUSTOMER_RANK as it “can cause a problem with the new services architecture, due to the order in which data is updated”. Tess recommends 2 ways to go about solving it in the ‘What’s new in V11’ doc which are:

    a)    Move logic from LP_CUSTOMER_RANK into service interceptors where you have more fine-grained control over when changes will be made

    b)    Adding a few lines of code to LP_CUSTOMER_RANK

    We did option b) and it works a treat!

    Hope that helps,

    Tash 

    From: Michael Sampson <bounce-michaelsampson5116@tessituranetwork.com>
    Sent: 7/31/2012 3:15:40 PM

    Our users have noticed that editing the primary address from the contact details tab does not work very well.

    A warning pops up saying that Some or all of the data to be updated has been changed since it was last retrieved. The data must be reloaded to be able to update it. Do you want to reload the data now?

    They say OK but it never updates.....is this a bug or are we missing something here?

    The only way we have been able to change the primary email is from the general tab then create a second address when needed.

    These seems to hold true for the Electronic Addresses as well.....

    Thanks for any input on this situation....

    Michael (and team)




    You were sent this message automatically by www.tessituranetwork.com because you subscribed to the Tessitura Next Generation forum email notifications. You may reply to this message or visit the site to reply to the post above. If replying via email, please consider deleting the previous message text before sending to help with readability on the site. Thank you!

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