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Credit Card server communications error

Sabina Spilkin
$organization

Hi,

We upgraded to Version 11 last week and noticed that  we get 'Credit card client/server communication error:  Error importing returned data into datastore'  when a credit card got declined in Transend.  Is there anything we forgot to setup in Tessitura to dispaly an accurate error message?

Thanks,

Sabina

Parents
  • $organization

    Chris,  I still have an open ticket with the support.

     

    Sabina

     

    From: Tessitura Next Generation Forum [mailto:forums-nextgeneration@tessituranetwork.com] On Behalf Of Chris Hall
    Sent: Monday, July 09, 2012 3:24 PM
    To: Sabina Spilkin
    Subject: RE: [Tessitura Next Generation Forum] Credit Card server communications error

     

    Anna and Sabina,

    Did you ever find out what was causing this issue?  We are having the same errors and at the same time we are having transaction holds not released on customer credit cards.  Did you have any issues with holds not being released when you encounter the communication error?

     

    Chris

    From: Sabina Spilkin <bounce-sabinaspilkin7252@tessituranetwork.com>
    Sent: 6/21/2012 11:54:12 AM

    Thanks Anna.  I will open a ticket.


    Sabina

     

    From: Tessitura Next Generation Forum [mailto:forums-nextgeneration@tessituranetwork.com] On Behalf Of Anna Wessely
    Sent: Wednesday, June 20, 2012 1:23 PM
    To: Sabina Spilkin
    Subject: Re: [Tessitura Next Generation Forum] Credit Card server communications error

     

    Sabina,

    This is generally a normal error message when you start or restart the service or the machine.  If you find you are having issues with processing feel free to open a support ticket.  

    Anna

    From: Sabina Spilkin <bounce-sabinaspilkin7252@tessituranetwork.com>
    Sent: 6/20/2012 1:38:34 PM

    Hi,

    We upgraded to Version 11 last week and noticed that  we get 'Credit card client/server communication error:  Error importing returned data into datastore'  when a credit card got declined in Transend.  Is there anything we forgot to setup in Tessitura to dispaly an accurate error message?

    Thanks,

    Sabina




    You were sent this message automatically by www.tessituranetwork.com because you subscribed to the Tessitura Next Generation forum email notifications. You may reply to this message or visit the site to reply to the post above. If replying via email, please consider deleting the previous message text before sending to help with readability on the site. Thank you!




    You were sent this message automatically by www.tessituranetwork.com because you subscribed to the Tessitura Next Generation forum email notifications. You may reply to this message or visit the site to reply to the post above. If replying via email, please consider deleting the previous message text before sending to help with readability on the site. Thank you!

Reply
  • $organization

    Chris,  I still have an open ticket with the support.

     

    Sabina

     

    From: Tessitura Next Generation Forum [mailto:forums-nextgeneration@tessituranetwork.com] On Behalf Of Chris Hall
    Sent: Monday, July 09, 2012 3:24 PM
    To: Sabina Spilkin
    Subject: RE: [Tessitura Next Generation Forum] Credit Card server communications error

     

    Anna and Sabina,

    Did you ever find out what was causing this issue?  We are having the same errors and at the same time we are having transaction holds not released on customer credit cards.  Did you have any issues with holds not being released when you encounter the communication error?

     

    Chris

    From: Sabina Spilkin <bounce-sabinaspilkin7252@tessituranetwork.com>
    Sent: 6/21/2012 11:54:12 AM

    Thanks Anna.  I will open a ticket.


    Sabina

     

    From: Tessitura Next Generation Forum [mailto:forums-nextgeneration@tessituranetwork.com] On Behalf Of Anna Wessely
    Sent: Wednesday, June 20, 2012 1:23 PM
    To: Sabina Spilkin
    Subject: Re: [Tessitura Next Generation Forum] Credit Card server communications error

     

    Sabina,

    This is generally a normal error message when you start or restart the service or the machine.  If you find you are having issues with processing feel free to open a support ticket.  

    Anna

    From: Sabina Spilkin <bounce-sabinaspilkin7252@tessituranetwork.com>
    Sent: 6/20/2012 1:38:34 PM

    Hi,

    We upgraded to Version 11 last week and noticed that  we get 'Credit card client/server communication error:  Error importing returned data into datastore'  when a credit card got declined in Transend.  Is there anything we forgot to setup in Tessitura to dispaly an accurate error message?

    Thanks,

    Sabina




    You were sent this message automatically by www.tessituranetwork.com because you subscribed to the Tessitura Next Generation forum email notifications. You may reply to this message or visit the site to reply to the post above. If replying via email, please consider deleting the previous message text before sending to help with readability on the site. Thank you!




    You were sent this message automatically by www.tessituranetwork.com because you subscribed to the Tessitura Next Generation forum email notifications. You may reply to this message or visit the site to reply to the post above. If replying via email, please consider deleting the previous message text before sending to help with readability on the site. Thank you!

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