Hi,
We upgraded to Version 11 last week and noticed that we get 'Credit card client/server communication error: Error importing returned data into datastore' when a credit card got declined in Transend. Is there anything we forgot to setup in Tessitura to dispaly an accurate error message?
Thanks,
Sabina
Thanks Anna. I will open a ticket.
From: Tessitura Next Generation Forum [mailto:forums-nextgeneration@tessituranetwork.com] On Behalf Of Anna WesselySent: Wednesday, June 20, 2012 1:23 PMTo: Sabina SpilkinSubject: Re: [Tessitura Next Generation Forum] Credit Card server communications error
Sabina,
This is generally a normal error message when you start or restart the service or the machine. If you find you are having issues with processing feel free to open a support ticket.
Anna
From: Sabina Spilkin <bounce-sabinaspilkin7252@tessituranetwork.com>Sent: 6/20/2012 1:38:34 PM
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Anna and Sabina,
Did you ever find out what was causing this issue? We are having the same errors and at the same time we are having transaction holds not released on customer credit cards. Did you have any issues with holds not being released when you encounter the communication error?
Chris