Ticket Headers

We had the same issue so we changed the element on the ticket header to a “User-Defined Data Element”.  The online Tessitura help points to the LP_TICKET_ELEMENTS procedure which you can customize to return the A1 (formerly N1) name using the VB_CUSTOMER “bridge view”.  The code in LP_TICKET_ELEMENTS looks like this:

IF @ude_no = 1 AND @customer_no > 0

            SELECT @ude_value = ISNULL(fname + ' ','') + lname

            FROM dbo.VB_CUSTOMER

            WHERE customer_no = @customer_no

I’m open to alternative suggestions but this works for us since it’s what we’re used to from v10, and more importantly, it fits on the ticket.

Michael

I'm finding that the our standard Header/Envelope seems to have a character limitation of 28.

For instance, in my first test print the header for my order printed, as many have found out, the Household name:
Christopher and Rachel Short (Household)

However, the Salutation has 33 characters, which would make for an awkward looking header that would read:
Mr. and Mrs. Christopher L. (Short)

Items in parentheses do not print on the header.

We're also finding this problematic in our general ticket design as we have previously printed LastName1 on the tickets and that is also pulling the household name rather than the Last Name.  The salutation wouldn't really work here as we were hoping to save some real estate.  Does anyone else employ these items in their ticket designs?

Thanks!
Short