Hello all,
Most organizations have high-level strategies that help guide their overall operations. Whether they are strategies for revenue growth, customer satisfaction or internal process efficiency, they are often executed within Tessitura and by users of Tessitura. For instance, you might have an organizational strategy of “increasing our subscription renewal rate from x% to y% by the end of next season” or a strategy of “broaden our donor base to include younger donors”. What information would be most helpful in guiding and informing these strategies? Who is the audience for this information? How would you like to see the information delivered? How do you evaluate the success of the strategies your organizations and staff make?
Andrew,
Currently, all of this measuring is done with custom reports and then automatic email delivery. It might make sense to have a space like season overview that is customizable to our benchmarks for success. Or perhaps, reports are just online dashoboards that update on specified intervals. In other words, make the data readily available to key decision makers.
Christian
Dashboarding is something we're interested in as well. It would be fantastic for the key decision makers to be able to view several relevant report snapshots all at once on demand.
Another measure of success we use is transaction time for our Ticketing Representatives. When dealing with walk-up sales speed (without sacrificing customer service or quality) is very important. An easy way to measure and report on transaction time it would help us understand how changes to the sales process positively or negatively affect how quickly we can get our customers though the line.
Unknown said: Andrew, Currently, all of this measuring is done with custom reports and then automatic email delivery. It might make sense to have a space like season overview that is customizable to our benchmarks for success. Or perhaps, reports are just online dashoboards that update on specified intervals. In other words, make the data readily available to key decision makers. Christian