Hello all,
Most organizations have high-level strategies that help guide their overall operations. Whether they are strategies for revenue growth, customer satisfaction or internal process efficiency, they are often executed within Tessitura and by users of Tessitura. For instance, you might have an organizational strategy of “increasing our subscription renewal rate from x% to y% by the end of next season” or a strategy of “broaden our donor base to include younger donors”. What information would be most helpful in guiding and informing these strategies? Who is the audience for this information? How would you like to see the information delivered? How do you evaluate the success of the strategies your organizations and staff make?
Andrew,
Currently, all of this measuring is done with custom reports and then automatic email delivery. It might make sense to have a space like season overview that is customizable to our benchmarks for success. Or perhaps, reports are just online dashoboards that update on specified intervals. In other words, make the data readily available to key decision makers.
Christian
I agree with Christian - customizable dashboarding would be tremendous. Although donor retention rates would be a good idea.