As the Director of Education AND Accessibility at Yale Repertory Theatre, one of the early version 11 launch sites, I am writing with a heavy heart, and strained vision. Although the improvements to version 11 are indeed exciting, I and my colleagues are dismayed at the decision to compromise the user's visual accessibiilty by significantly reducing the text font size, reducinreduced leading, and the choice of poor color contrasts. From an accessibiillty standpoint, Tessitura is going against every recommended universal (visual) protocol. Issues around eye strain as well as the potential for operator error will likely increase. As "the global leader for arts & cultural technology + services + community" I encourage Tessitura to really take a "look" at version 11 and do the right thing; by bringing your technology in line with basic guidelines around making effective legibility choices that will work for just about everyone.
Ms. Feldman: I wholeheartedly agree with your comments. We are currently upgrading our equipment and other processes to accommodate the upcoming Version 11 and we have found the small font size to be very problematic. I am very disappointed with the response that we have received from the Tessitura RAMP team regarding this issue. I applaud your suggestion that Tessitura should take another "look" at this and make some improvements so that the software remains legible throughout.