Welcome from the Tessitura Next Generation Board Steering Committee!
We will be very focused on ensuring we have significant membership input throughout the Next Generation Software development project, and our hope is to foster creative thinking, to be forward-looking and visionary.
In that vein, over the next few weeks we'll toss out some questions to spur dialogue and to engage your thoughts in creative directions. Here are a few questions that have been on our minds as we have gone through the process of envisioning this project. We would love to hear your ideas and thoughts, so please share them through this forum:
How would you define a "ticket"?
How would you define an "event"? (consider all types of events, including fundraising and education events, not just performances).
In answering these questions, consider the ways our organizations might be packaging the various 'items' we sell. Does a ticket do more than get you into a performance? Can a ticket be good for more than one person or more than one 'item'? Can a ticket by "reused", used for multiple items and or entries? Can it include merchandise, food, drinks, parking, online access/activities? In what ways could contribution and memberships affect a ticket?
Think 'out of the box'!
Alan,
Being a museum, we issue multiple tickets to 1 customer for various items (Special exhibit, IMAX, Galleries, Labs, etc...).
I was thinking that the concept of individual tickets goes away completely. Rather there would be something that holds an ID to the customer. Then at the various access points, the id (could be a ticket, rfid, etc...) it would search for perfs/items that were not updated and grant access. This could be used for virtually anything (food items, performances, special access areas, you name it).
Save paper and make it easy for the customer.
That's my 2 cents,
Christian
I am new to the network, and I found this discussion and have been fascinated by it.
To riff on posts from Christian Mauri and Dan Spees. Why couldn’t we treat a ticket less like a piece of paper and more like an application that could be downloaded on a phone or computer? This could be a really neat little application would allow the patron to exchange season tickets, give them away to another patron, donate them, or redeem them at the door by scanning directly from your phone. Once the ticket is transferred/used/donated it would disappear from the patron’s phone or computer.
There would be some obvious trade-offs to an app based ticket. If the ticket is transferred it would check in with the server and give you the new patron’s information. This would also help with some of the customer service issues that go along with tickets that are handed off. That information would appear in the database. If you could do some of these functions through the app on your phone it would also reduce some labor at the box office. It also puts the patron in control of their tickets in essence making them their own box office agent.
Jason Buehrer
This is just such a great idea from Jason. We've had something like this on our 'wish list' for ages. There are problems with having the only copy of the ticket on a phone, mostly to do with the phone being lost, but I suppose the detailswould still be in Tessitura so the patron could fetch up a the Box Office with ID and claim the ticket. Information on other things could go along with the e-ticket, like restaurant reservation, food order or car park ticket. Debbie
Interestingly, and somewhat related to Jason's thoughts, I came across this patent application from Apple.
http://www.patentlyapple.com/patently-apple/2010/04/apple-introduces-us-to-a-new-itunes-concert-ticket-system.html
I read the same patent this morning. While I don’t think Apple can truly patent this idea, if anyone can it is Apple. Paper based anything is quickly going by the wayside and mobile is going to be more and more a way of doing business. It will be very interesting to see if Apple can get the patent, and if they do how does that affect the project (if at all).
It will be interesting to see what unfolds.
Thanks,
Dave
From: Tessitura Next Generation Forum [mailto:forums-nextgeneration@tessituranetwork.com] On Behalf Of Alan Levine Sent: Tuesday, April 20, 2010 12:57 PM To: Dave Alton Subject: Re: [Tessitura Next Generation Forum] Welcome from the Board Steering Committee and Next Generation Thoughts
From: Debbie Harland <bounce-debbieharland2424@tessituranetwork.com> Sent: 4/14/2010 11:08:25 AM
This is just such a great idea from Jason. We've had something like this on our 'wish list' for ages. There are problems with having the only copy of the ticket on a phone, mostly to do with the phone being lost, but I suppose the details would still be in Tessitura so the patron could fetch up a the Box Office with ID and claim the ticket. Information on other things could go along with the e-ticket, like restaurant reservation, food order or car park ticket. Debbie
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