Welcome from the Tessitura Next Generation Board Steering Committee!
We will be very focused on ensuring we have significant membership input throughout the Next Generation Software development project, and our hope is to foster creative thinking, to be forward-looking and visionary.
In that vein, over the next few weeks we'll toss out some questions to spur dialogue and to engage your thoughts in creative directions. Here are a few questions that have been on our minds as we have gone through the process of envisioning this project. We would love to hear your ideas and thoughts, so please share them through this forum:
How would you define a "ticket"?
How would you define an "event"? (consider all types of events, including fundraising and education events, not just performances).
In answering these questions, consider the ways our organizations might be packaging the various 'items' we sell. Does a ticket do more than get you into a performance? Can a ticket be good for more than one person or more than one 'item'? Can a ticket by "reused", used for multiple items and or entries? Can it include merchandise, food, drinks, parking, online access/activities? In what ways could contribution and memberships affect a ticket?
Think 'out of the box'!
It would be fantastic to have the system recognize membership levels and automatically apply qualified discounts as well as print additional "tickets" along with their purchase that contain invitations to events or rewards coupons. Possibly even change the ticket design of the performance ticket issued to include additional entrance privileges on it.
We also struggle with simplifying the process of proper recognition of tickets that contain a donation component. It would be nice to be able to designate a portion of the ticket cost as a donation and have that donation reflected in the contributions area, not just in the ticket purchase, without having to add a contribution to the ticket order manually.
I like Kay’s idea but would like to see it expanded to constituency as well as membership. This would be fantastic for our customer with special access requirements, they could have special tickets designs and it will ensure that they always get the correct price.