Deleting a performance from a package

We have a package currently on sale, but one of the performance has recently been cancelled.  The tickets have not been printed and the package is still be offered on line.  Is there any reason why we can not delete the performance from the package and continue to to sell it? Also, Is there a way for us to exchange the performance to something else if the patron wants to exchange it, without printing the series?

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  • Heather,

     

    Oops, I didn’t realize that’s where I posted it. Thank you very much.

     

    Folashade

     

    From: Tessitura Next Generation Forum [mailto:forums-nextgeneration@tessituranetwork.com] On Behalf Of Heather Kraft
    Sent: Wednesday, August 24, 2011 12:38 PM
    To: Folashade Oyegbola
    Subject: Re: [Tessitura Next Generation Forum] Deleting a performance from a package

     

    Hi Folashade -

    You'll probably have better luck posting this to the Ticketing forum rather than the Next Gen one. I'd also search through the forums as I know this has been a hot topic in the past.

    Good luck!

    Heather

    From: Folashade Oyegbola <bounce-folashadeoyegbola1105@tessituranetwork.com>
    Sent: 8/24/2011 11:27:14 AM

    We have a package currently on sale, but one of the performance has recently been cancelled.  The tickets have not been printed and the package is still be offered on line.  Is there any reason why we can not delete the performance from the package and continue to to sell it? Also, Is there a way for us to exchange the performance to something else if the patron wants to exchange it, without printing the series?




    You were sent this message automatically by www.tessituranetwork.com because you subscribed to the Tessitura Next Generation forum email notifications. You may reply to this message or visit the site to reply to the post above. If replying via email, please consider deleting the previous message text before sending to help with readability on the site. Thank you!

Reply
  • Heather,

     

    Oops, I didn’t realize that’s where I posted it. Thank you very much.

     

    Folashade

     

    From: Tessitura Next Generation Forum [mailto:forums-nextgeneration@tessituranetwork.com] On Behalf Of Heather Kraft
    Sent: Wednesday, August 24, 2011 12:38 PM
    To: Folashade Oyegbola
    Subject: Re: [Tessitura Next Generation Forum] Deleting a performance from a package

     

    Hi Folashade -

    You'll probably have better luck posting this to the Ticketing forum rather than the Next Gen one. I'd also search through the forums as I know this has been a hot topic in the past.

    Good luck!

    Heather

    From: Folashade Oyegbola <bounce-folashadeoyegbola1105@tessituranetwork.com>
    Sent: 8/24/2011 11:27:14 AM

    We have a package currently on sale, but one of the performance has recently been cancelled.  The tickets have not been printed and the package is still be offered on line.  Is there any reason why we can not delete the performance from the package and continue to to sell it? Also, Is there a way for us to exchange the performance to something else if the patron wants to exchange it, without printing the series?




    You were sent this message automatically by www.tessituranetwork.com because you subscribed to the Tessitura Next Generation forum email notifications. You may reply to this message or visit the site to reply to the post above. If replying via email, please consider deleting the previous message text before sending to help with readability on the site. Thank you!

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