As I hope you've all heard, work on the Tessitura Next Generation project inception phase is starting in July. We've selected our development partner for the inception phase and plans for a requirements gathering summit are in full swing.
But let's also take advantage of the discussion tools that we have here and start a public forum. This forum will be ongoing, but this period leading up to the start of inception phase is a particularly important time for all of us to share our thoughts. Think of it like the public comment period at the city council meeting.
We'll be seeding the forum with questions over the next few weeks so take some time to join the conversation. First up--
"A trend or shift in my industry that the Next Generation software will need to anticipate and address is..."
Your thoughts?
In no particular order....
1- Interfacing with TV...with interactive TV is becoming a reality - perhaps while watching a commercial a message pops up to say "Press 2" to order tickets now?
2- Expanding on the IPhone thoughts - deliver and be able to receive tickets through various formats, of course electronically .... be earth minded .... less paper
3- Promotions via Text messaging...rush tickets....press # to purchase tickets now
4- Subscriptions/membership/loyalty points/gift cards delivered via a "plastic card" either RFID or Mag stripe to be used for entry/redemption/logging in etc.
5- Use handhelds for messaging directly after performances get feedback on experience, get folks to blog....
6- Connect via itunes/apple tv to purchase tickets? Seems like tickets/subscriptions should be available while looking for and purchasing music/movies/tv shows/podcasts etc
Michael