As I hope you've all heard, work on the Tessitura Next Generation project inception phase is starting in July. We've selected our development partner for the inception phase and plans for a requirements gathering summit are in full swing.
But let's also take advantage of the discussion tools that we have here and start a public forum. This forum will be ongoing, but this period leading up to the start of inception phase is a particularly important time for all of us to share our thoughts. Think of it like the public comment period at the city council meeting.
We'll be seeding the forum with questions over the next few weeks so take some time to join the conversation. First up--
"A trend or shift in my industry that the Next Generation software will need to anticipate and address is..."
Your thoughts?
A trend or shift in my industry that the Next Generation software will need to anticipate and address is...
Personalizing the patron experience. In the advent of new technology, patrons are used to getting what they want, when they want it. I think we need to be asking ourselves how Tessitura can offer us more nimble functionality and how our websites can be an extension of this for our patrons. I think "Choose Your Own Price" functionality is the first example of the ability to be more flexible so that our patrons can make their own experience.
Two trends or shifts I can think of right away...
Reshifting the idea of "Box Office" to be nimble and customer focused - can you take your Box Office "on the road" so you can provide great service (even though you have a website, that's often not enough), wherever you might be? Trade shows/expos/other parts of your lobby?
I-Phone integration - I'm sure there are some custom solutions now, but what does the future look like in the handheld mobile world?