National Accessible Seating Changes

Curtis,

This was challenging for us as well here at CTG.  We had to make some decisions that the seating stay static, meaning that all of our wheelchair locations were accounted for in Tessitura and then put in an allocation.  I am not sure we tackled a group situation.  The one off situations though were handled with allocations and promo codes.  We have already implemented this into one of our theatres and will implement the other two shortly.  It didn’t end up being as difficult as we thought hopefully that will prove true for you as well.

One change we did make was that we would call every patron that orders a wheelchair seat to make sure we have everything prepared to accommodate their needs.  This is just part of our customer service.  Then we can also address any issues that are not easily configurable in a seat map.  If you would like more details I can put you in touch with some of our ticketing folks on the exacts of how we implemented this.

Thanks,

Dave Alton

CIO

Center Theatre Group

o:213-972-7539 | c:213-973-2834

Hello Everyone,

With updates to the ADA laws dropping mid-March, we are researching how to accommodate online ticket sales to any patron with any accessible need at any time. The issue is becoming exceedingly complex when considering that our accessible locations in each venue are dynamic. A patron using a wheelchair requires different seats and seat kills than a patron transferring, and groups of patrons using wheelchairs prompts even more changes, etc. Coding our website to handle such requests is going to be very difficult, as such seating adjustments have been a manual process in the past. Our accessible locations have always been held back from general availability.

I'm sure most of you handle these needs in the same way. How are others planning to adjust their websites and ticket setups? Has anyone done this already and would like to share? What Tessitura functionalities, if any, are being utilized to handle these requests? And lastly, is the network planning any webinars that could help?

Any information would be greatly appreciated. Thank you!

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