Andrew (et. Al.)
The following are a few user stories around Gift Cards that may be of some interest.
As a patron of an organization using Tessitura I can get and use a gift card at all vendors associated with a venue (parking, food, book stores, cinemas, the theater or museum itself) whether or not the vendor has Tessitura as it’s point of sales system or not. This situation gives me a smooth gift card experience as soon as I walk into the venues doors. I don’t have to know that the food and bookstore are actually outsourced. I just experience the venue as one entity.
As a patron of an organization using Tessitura I can determine my gift card balance on the web, at the box office or at any vendor associated with a tessitura organization so I can plan my spending accordingly and feel that I have control of the value of my gift card.
As a patron of an organization using Tessitura I can add funds to my gift card balance so that I can easily conduct transaction with my favorite cultural organization.
As a patron of an organization that is a Tessitura Consortium I can use my gift card at one or more than one of the cultural organizations at the discretion of the cultural organizations. So, that I feel that I’m part of my cities Art / cultural scene.
As a comptroller for an organization using Tessitura we can issue and validate credit card sized gift cards from within the Tessitura and it’s directly connected components like the web without having to use separate technology and manual processes to keep track of the money on the cards.
As a comptroller I can have my organization issue credit card sized gift cards that can be deducted from by my organization and any organizations that I authorize as able to deduct funds from this card like my parking provider and my outsourced food services provider.
As a comptroller I can have my organization issue secure gift cards that provide gift card that are not easily duplicated, and use some form of electronic validations.
As a comptroller I can deduct value form aging gift cards in localities that allow me to conduct that type of business practice. Thus getting the liability of the gift cards off our books quicker.
As a Web Manager, I can use the same gift card that is used in our box office to sell tickets on the web. Thus increasing the likely that folks who get gift cards to my venue can use them on the web.
As a Web Manager or Ticketing Services manager I have a gift card system that is easy to use for partial payments and I can tell my gift card holders the current monetary value of the card. Making my customers and Staff happy to use gift cards as just another form of payment.
Just a few ideas about gift cards in the Next Generation Project.
--Tom
2 thumbs up for all of these stories!