Seasonal Addresses

It’s worked fine at the Met and we have many members that use this for their Opera News.   The checkboxes are easier to train folks to use as well.  The start and end date can be good when understood. 

Hi everyone,

In the separate thread about addresses, we didn't hear a lot about seasonal addresses (one note from Levi early on in the thread).  For those of you who use and rely on seasonal addresses in Tessitura today, how do you feel about the existing paradigm (checkboxes for each month plus the ability to have a specific start and end date)?  Does this work for your business?

Thanks!

Andrew

You were sent this message automatically by www.tessituranetwork.com because you subscribed to the Tessitura Next Generation forum email notifications. You may reply to this message or visit the site to reply to the post above. If replying via email, please consider deleting the previous message text before sending to help with readability on the site. Thank you!

I do understand how this can happen – we continue to dedupe records added from Opera News for the two addresses.   I would advise doing a check against records with seasonal addresses and not doing an automated load for those records.   We don’t automatically update our high end donors or subscribers and others because we know there are special address issues.   I believe in the previous thread there were other sites that also set up exclusion rules .  This could be one of yours

I'll let our Development department chime in on specifics of the functionality if necessary since they're the heaviest users, but I do have one story that illustrates a pitfall we ran into regarding seasonal addresses:

The Smiths have a summer home and a winter home.  When it's time to move to the summer home, Mr. Smith goes to the post office and, instead of correctly filing a Temporarily Away form, he files a Change of Address.  When the Science Museum updates their data against NCOA it changes the Smith's winter address to the summer one (per the change filed by Mr. Smith) so now there are 2 copies of the summer address and 0 copies of the winter address in the account.

I'm honestly not sure that there's a solution to this problem, but perhaps minds more brilliant than mine can at least mull it over.  :-)