Hi,
As we explore and refine the potential architecture approach for the Next Generation product, a key element is extensibility. The current Tessitura software provides a variety of ways for organizations to extend the software today, and we have heard loud and clear that a high degree of customization/extensibility in the future product is a key requirement. One way to help us understand future extensibility needs is to first understand how you customize today. This is a purposefully open-ended question:
Please provide us with examples of customizations or extensions you have made to Tessitura and the business case behind why you made the extension.
We aren’t looking for every customization, but one or two samples that are either most representative or most difficult to accomplish in current Tessitura.
A quartet of examples:
1. We created a custom Box Office Statement in InfoMaker to match specific output field requirements of our promoter. This allows us to settle with the promoter in an efficient and speedy fashion, without us having to run multiple reports and combine them after the fact.
2. We adapted lp_customer_rank to automatically assign a constituency code of ‘Student’ if the constituent has purchased tickets to our Education season and has a customer type of Child. This allows CSRs to quickly identify students when looking up an account, and makes list pulling easier.
3. We created a custom constituent screen using InfoMaker to hold detailed information about our Press contacts. This allows us to have information about all constituents in one place, and ensures we can track specific seating assignments and preferences based on the reviewer.
4. We created a set of pages on our website to record individual member names on a family membership, tied to a custom table and custom membership card output so we can print individual member names on membership cards and link them back to a single membership in Tessitura. This means that multiple members of a household can each have their own personalized membership card while retaining a single membership on the household itself.
Thanks!
Andrew
Hi Andrew, we have a few customised bits and pieces:
· A custom screen on the productions tab to include some extra marketing information and a link to the promoters constituent record
· A custom screen on the performance tab for the Artifax Event number, this link allows us to reconcile with our finance system
· A custom screen on the performance tab which the ticketing department use to input limits on the number of tickets that can be sold at a specific price type
o There is a custom scheduled procedure which end dates the price type once this limit has been reached
· Like the rest of the UK we have a custom data protection screen
· A custom screen which stores the information on our names seats; plaque name, row, seat, date etc
· We have lots of custom reports and utilities, a few examples:
o Sales reports which break down events by genre
o Simplified sales reports for promoters
o Data output reports for membership card mailings
o Close batch report
o Cleanup connection report
o Do not merge report (puts records in a custom table so that they are not flagged as dupes)
o Yield management report (highlights price types areas with less than a user defined percentage of seats available)
Gary