Hi,
As we explore and refine the potential architecture approach for the Next Generation product, a key element is extensibility. The current Tessitura software provides a variety of ways for organizations to extend the software today, and we have heard loud and clear that a high degree of customization/extensibility in the future product is a key requirement. One way to help us understand future extensibility needs is to first understand how you customize today. This is a purposefully open-ended question:
Please provide us with examples of customizations or extensions you have made to Tessitura and the business case behind why you made the extension.
We aren’t looking for every customization, but one or two samples that are either most representative or most difficult to accomplish in current Tessitura.
A quartet of examples:
1. We created a custom Box Office Statement in InfoMaker to match specific output field requirements of our promoter. This allows us to settle with the promoter in an efficient and speedy fashion, without us having to run multiple reports and combine them after the fact.
2. We adapted lp_customer_rank to automatically assign a constituency code of ‘Student’ if the constituent has purchased tickets to our Education season and has a customer type of Child. This allows CSRs to quickly identify students when looking up an account, and makes list pulling easier.
3. We created a custom constituent screen using InfoMaker to hold detailed information about our Press contacts. This allows us to have information about all constituents in one place, and ensures we can track specific seating assignments and preferences based on the reviewer.
4. We created a set of pages on our website to record individual member names on a family membership, tied to a custom table and custom membership card output so we can print individual member names on membership cards and link them back to a single membership in Tessitura. This means that multiple members of a household can each have their own personalized membership card while retaining a single membership on the household itself.
Thanks!
Andrew
1. We have a number of Custom Screens and a suite of reports that were built for us for when we implemented Tessitura. Chuck wrote all of them I believe.
They all centre around our Members (Private Seat holders) and how we deal with their seats in relation to the seats within the Promoter manifest. We have two different sales report one that runs and looks at all the External seats and sales on them (which are on the Promoters manifest) and another which looks at all the Internal seats and all the sales on them (Private Seat holders). The Promoter only ever gets the External sales report as they cannot see any sales that have happened on privately owned seats until after the show has matured and a buyout has run. The buyout report then looks at the sales on the External and Internal and if we have sold a Members seats we 'buy' one ticket from the promoters manifest at the next base price down.It's all very complicated to explain, but we also have a custom screen in each Member's record that shows their seats for each applicable show and whether they have been resold or bought out and the dividend returned to each Member.
All of our reports have been customised so that we can run sales data either with or without the Members seats (depending on who we are giving the information to)
2. This is not unique to our venue, but to all UK venues - we have our own Custom Data Protection screen that pull the data protection that we are required to ask our customers.
Caryl