Hi all,
(See my short blog that helps frame and explain this post...)
We need your help!
Consider the process of searching for a constituent. Outline some business scenarios* that commonly require searching for a constituent. Specifically outline some business scenarios that require searching for a constituent that you find difficult to do in Tessitura today.
Are there websites where you particularly like the search functionality? Can you point us there and explain what you like?
Thanks!
Andrew
* Note: A business scenario is phrased something like this: “Sandy the ticket desk concierge is given a partial credit card number and street address in order to locate a constituent who is picking up tickets for a friend”. Notice that it doesn’t indicate any specific search functionality or design. It just explains the business scenario which needs to be accomplished.
Other business cases:
Patron A calls the box office and their parents are "sits with" subscribers of Patron B. They don't know Patron B's name, but they want to make sure they have tickets for tonight waiting at will call. The box office needs to be able to search by Patron A's name, but pull up people associated with Patron A as well.
John Smith emails us to ask to be removed from the mailing list. Unfortunately, he's written back from his work account and not the account we have on file. We do, however, promote all our eNewsletter and if the front desk could filter 'John Smith' search results on that promotion, they might be able to find the account quickly.