A Searching Question...

Andrew,

Just had one of these situations today.  So here goes.

_____ the Marketing Manager wants to send letters to Art Departments at multiple Universities.  In his system there are 10s of different departments at the same university listed as separate constituents.  In each case the main constituent name is XXXXXX University but he wants to contact the Art Department in particular, not Alumni Relations Department or others.  In dealing with these organizations _____ the Marketing Manager has very complicated addresses that run for 5 and 6 lines.  He is a very savvy Marketing Manager and has added attributes to these constituents so his list is likely working OK.  However, because there are not enough places to record this data in the database staff around the building are hiding this data in different fields or Address, Salutation, Name….  When these results come up on the screen many of them look like XXXXXXX University that it.  So, he has to go through these entries manually to find the right one to make sure that his search is working OK.  Below is the kind of addresses ______ the Marketing Manager is working with.

                                                                XXXXXX University

                                                                Department of Art

                                                                154 School Street

                                                                Room 5104-456 (Mail Stop 6117)

                                                                College Town, MA 08996

                                                                Attn Mary Smith

--Tom

P.S. I did not remember the name of the Marketing Manager

Hi all, 

(See my short blog that helps frame and explain this post...)

We need your help!

Consider the process of searching for a constituent.  Outline some business scenarios* that commonly require searching for a constituent.  Specifically outline some business scenarios that require searching for a constituent that you find difficult to do in Tessitura today. 

Are there websites where you particularly like the search functionality? Can you point us there and explain what you like?

Thanks!

Andrew

* Note: A business scenario is phrased something like this: “Sandy the ticket desk concierge is given a partial credit card number and street address in order to locate a constituent who is picking up tickets for a friend”.  Notice that it doesn’t indicate any specific search functionality or design.  It just explains the business scenario which needs to be accomplished.

You were sent this message automatically by www.tessituranetwork.com because you subscribed to the Tessitura Next Generation forum email notifications. You may reply to this message or visit the site to reply to the post above. If replying via email, please consider deleting the previous message text before sending to help with readability on the site. Thank you!

Andrew,

Just had one of these situations today.  So here goes.

_____ the Marketing Manager wants to send letters to Art Departments at multiple Universities.  In his system there are 10s of different departments at the same university listed as separate constituents.  In each case the main constituent name is XXXXXX University but he wants to contact the Art Department in particular, not Alumni Relations Department or others.  In dealing with these organizations _____ the Marketing Manager has very complicated addresses that run for 5 and 6 lines.  He is a very savvy Marketing Manager and has added attributes to these constituents so his list is likely working OK.  However, because there are not enough places to record this data in the database staff around the building are hiding this data in different fields or Address, Salutation, Name….  When these results come up on the screen many of them look like XXXXXXX University that it.  So, he has to go through these entries manually to find the right one to make sure that his search is working OK.  Below is the kind of addresses ______ the Marketing Manager is working with.

                                                                XXXXXX University

                                                                Department of Art

                                                                154 School Street

                                                                Room 5104-456 (Mail Stop 6117)

                                                                College Town, MA 08996

                                                                Attn Mary Smith

--Tom

P.S. I did not remember the name of the Marketing Manager

Hi all, 

(See my short blog that helps frame and explain this post...)

We need your help!

Consider the process of searching for a constituent.  Outline some business scenarios* that commonly require searching for a constituent.  Specifically outline some business scenarios that require searching for a constituent that you find difficult to do in Tessitura today. 

Are there websites where you particularly like the search functionality? Can you point us there and explain what you like?

Thanks!

Andrew

* Note: A business scenario is phrased something like this: “Sandy the ticket desk concierge is given a partial credit card number and street address in order to locate a constituent who is picking up tickets for a friend”.  Notice that it doesn’t indicate any specific search functionality or design.  It just explains the business scenario which needs to be accomplished.

You were sent this message automatically by www.tessituranetwork.com because you subscribed to the Tessitura Next Generation forum email notifications. You may reply to this message or visit the site to reply to the post above. If replying via email, please consider deleting the previous message text before sending to help with readability on the site. Thank you!