Hey Tessiturians!
I am Chris from BkM in NYC, and we are currently onboarding on V16! Exciting.
I am wondering if any attraction based orgs with timed ticketed shows separate from General Admission offer untimed tickets for their members? What is your structure like? Do you have a price zone for untimed? Do you have separate performances/productions just for members? How does the reporting go for you? Happy with it?
Alternatively, if you offer timed tickets for your members, what does that look like? Do you reserve tickets for them? Upsell opportunities you find helpful? Are they upset?
Warmly,
Chris
Hi Chris
At the National Gallery in London we have also had timed tickets for Members since 2020. We create an allocation for Members in the Member MOS so that they can still book tickets online when public inventory has sold out. We don't get complaints. Members can also change their day/time of tickets for free, which helps!
We now also allow Members to scan into an exhibition using their membership card, which essentially acts as an untimed / any-day ticket. We hold some tickets for member use for each timeslot, to manage capacity.Best wishesAlison (National Gallery, UK)