Hi all,
I've never had this issue and cannot tell what is causing it. I am attempting to convert a Household record into an Individual record, and mapping the numerous existing affiliates accordingly. I receive the following Invalid Entry notice: The Converted household may only be merged with the A1 or A2 affiliate.
As far as I can tell, I am correctly selecting the existing A1 to merge into the household account. Can anyone tell me what I am doing wrong?
Hello Anamarie! This is Amelia with Tessitura Network Support. I can see from our records that you also created a Support ticket for this matter. If you have any additional follow-up, questions, or concerns though, please let us know any time.