Hi Membership Masters!
I am looking to gather some ideas for something we are currently doing. We have STEAM programming, with this programming we have partnered with our local libraries and have provided them an option for library members to check out tickets to our STEAM Saturday programming. This checkout is a DVD case that has all the information for their visit. They come to the museum, and we create an order with a source code that allows for 2 adults and 2 children free to our STEAM program.
What I am trying to do is find a better way to get these families into the program faster, preferably a way to scan the DVD case, but also still track attendance. Right now, they must stand in line so that we can create an order, track which library they are from (each one has a different source code) and then process the tickets. We have a great deal of these, so sometimes the line backs up and the families are waiting.
My thought was to create a membership organization, where each DVD case is a constituent/member so that we can scan it. Do you have membership cards that are scannable? Does this work well for you? Are you able to track attendance?
Or Does anyone have a program like this? How do you manage this? Do you maybe have any ideas for better management or any ideas/thoughts on my membership idea?
Thanks!!
Samantha WilsonSenior Database ManagerThe Neon Museum, Las Vegas
**I am also cross-posting this to the Tickets forum and the museums, zoos and aquariums group.
Hi Samantha
Not exactly the same example, but we use memberships to manage entry for our corporate members. We create a Tessitura record for each corporate member and add a complimentary membership. We created a sheet of QR codes for all the member records at the gallery entrance. When someone comes to the gallery, we scan the code and note how many people were part of the group using NScan.You could also print the QR codes on the DVD boxes, one per library.However, unless it's changed since 2019, it's worth noting that the standard Attendance functionality will give you a total sum for the end of the day, rather than showing how many different groups entered ( if a member scans in twice to an exhibition only the first attendance is captured and any subsequent scans update this initial entry.) We have a NScan customisation to record each scan separately so that we can see how many different scans were done for each corporate member, but you may be able to live without that.best wishes
AlisonSenior Commercial Systems ManagerNational Gallery, London
Hi Alison! This is incredibly helpful, not just for this but for having corporate members in the future. Do you happen to have any documentation on these processes that you would be willing to share? (swilson@neonmuseum.org) I am not as familiar with the NScan machines or how they work with membership scans. Thanks!!
Hi Samantha - full documentation of NScan membership tracking is here: https://www.tessituranetwork.com/Help_System_v151h/Tessitura.htm#N-Scan_Application_Guide/Member%20Admissions%20Setup.htmThe multiple entry info is here: https://www.tessituranetwork.com/Help_System_v151h/Tessitura.htm#N-Scan_Application_Guide/Allowing%20Multiple%20Entries.htmAnd this is the v15 customisation Tessitura built for us. It is proving complex to get the customisations rebuilt into v16 Access control, so this may not be a route you want to go down.
Showing multiple member scans as separate attendances
Currently, if a member scans in twice to an exhibition only the first attendance is captured and any subsequent scans update this initial entry. The National Gallery have a requirement to track member scans a separate attendances which is not possible with the standard functionality.
Allowing for multiple scans by a single member during the same period allows for improved reporting and analysis of member’s attendance. It also allows for better management for corporate membership or sponsorship benefits where staff of a corporate sponsor can attend an exhibition showing their Staff ID card - each staff member who is scanned is considered a new attendance.
NP_UPDATE_EVENT_MEMBERSHIP_COUNTS
Additional code was added to NP_UPDATE_EVENT_MEMBERSHIP_COUNTS which allows for repeated member scans by the same member to be separate rows in T_ATTENDANCE and hence considered a new attendance.
NP_EVENT_MEMBERSHIP_INFO
Additional code was added to NP_EVENT_MEMBERSHIP_INFO which only returns a performance once when the user is presented with performance drop down field in the "Admission Counts" screen in N-Scan. This customisation was returning a duplicate performance row for each repeated member scan, which could result in extra step required for member scanning making the process inefficient.